Gaya APA

PAYNE, A. (2000). The Essence of Services Marketing : Pemasaran jasa (ed.1). Yogyakarta: Gramedia Pustaka Utama.

Gaya MLA

PAYNE, Adrian. "The Essence of Services Marketing : Pemasaran jasa". ed.1 Yogyakarta: Gramedia Pustaka Utama, 2000. Text.