Gaya APA
Tjiptono, F.
(2012).
Service management : mewujudkan layanan prima
(
2)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Service management : mewujudkan layanan prima".
2
Yogyakarta:
Andi,
2012.
Text.