Gaya APA

Tjiptono, F., Diana, A. (2022). Service management : Mewujudkan layanan prima (Ed.4, Cet.1). Yogyakarta: Andi Offset.

Gaya MLA

Tjiptono, Fandy., Diana, Anastasia. "Service management : Mewujudkan layanan prima". Ed.4, Cet.1 Yogyakarta: Andi Offset, 2022. Text.